Dec 14


Home Care Workers provide support for older people in their own homes. Home care, also known as domiciliary care, could be needed because of:

  • illness,
  • mental health issues,
  • disabilities,
  • old age, or
  • recovery from accidents.

Home care workers support individuals to overcome the challenges they have in managing everyday tasks so they can live as independently as possible and achieve wellbeing in their lives.

The type and amount of care and support will vary depending on the individual’s needs, personal circumstances and what they have prioritised for their own wellbeing aims. This will often involve practical support and personal care. This may be for a few weeks (e.g. after a period of illness) or long term (e.g. a person living with dementia).

Depending on the setting and experience of the worker, duties can include:

  • Supporting personal care such as getting dressed, washing and bathing;
  • Assisting at meal times and with meal preparation;
  • Assisting with tasks such as housework, shopping, laundry;
  • Promoting recovery and maintaining skills and abilities;
  • Providing assistance with managing medication;
  • Social support – listening, talking, reminiscing through conversation and assisting with organising social activities including retaining or becoming part of their community;
  • Supporting contact with relatives, unpaid carers, social workers, health workers, GP etc;
  • Protecting and promoting individual’s rights.

Watch a video to find out more about working in Home Care:

Having your own experiences of caring will be greatly valued and volunteering can give you the skills and understanding needed.

Working in this area you will need:

  • To respect the privacy, dignity and choice of individuals needing care and support and provide a service that is focused on individual needs and wishes;
  • An awareness of the Code of Professional Practice for Social Care and commitment to abide by its principles;
  • Excellent communication skills to work with individuals of different levels of ability;
  • A supportive, sensitive and caring nature and the ability to show empathy;
  • To be non-judgemental and have patience and tolerance;
  • The ability to use own initiative and work with minimal supervision or as part of a team;
  • The desire and commitment to undertake training and continually improve your practice;
  • Flexibility to work varied hours, including evenings and weekends;
  • To ideally hold a full current driving license and have your own transport to visit individual’s homes;
  • To normally be at least 18 years of age with an up to date enhanced DBS (you may still undertake supervised work at the age of 17).

(adapted from Care Council for Wales e-leaflet Working in Home Care Services)

Starting salaries will be close to national minimum wage, but increase with experience and qualifications. As you gain further experience and complete your Level 2 QCF Diploma in Health & Social Care, you may be able to progress into roles with more responsibility and undertake the QCF Level 3 Diploma in Health and Social Care (Adults) or (Children and Young People) Wales and Northern Ireland.

You will also be encouraged and supported to continually develop your skills and specialism to enable you to work with people with various disabilities and health conditions e.g. sensory loss training. Leadership and management opportunities are also possible with experience and the undertaking of higher level training and qualifications.  Care roles can be a gateway to other professions such as nursing and social work.

View training available Find care providers Volunteering

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