Parents and unpaid carers

An unpaid carer is anyone who cares, without pay, for a friend or family member who cannot cope without his or her support. This could be due to one or more of the following reasons:

  • illness,
  • disability,
  • a mental health problem, or
  • an addiction

The links below can take you to a variety of organisations that may be able to help you by providing advice or developing your skills.

Help and Support:

  • Carers Wales
    Carers Wales gives expert advice, information and support working collaboratively with many partners across the voluntary, statutory and private sectors

A guide has also been provided which has been designed to outline the support available to carers and their rights as a carer:


  • Carers Trust South East Wales (CTSEW)
    CTSEW are one of the leading provider of practical services for unpaid carers and people with care needs in South East Wales. Their services are focused on supporting and meeting the needs of unpaid carers.CTSEW have recently opened the Carer’s Hub, a one stop shop for unpaid carers to get information, advice and practical support relating to their caring role in Cardiff and the Vale of Glamorgan. The hub is located in Penarth town centre and is open Monday – Friday from 10am to 3pm.




  • Cardiff 3rd Sector Council (C3SC)
    C3SC is the County Voluntary Council (CVC) for Cardiff – the umbrella infrastructure organisation for the third sector in the City. There are numerous courses available to help 3rd Sector Organisations.


Help for Parents:

  • Parents’ Federation
    Cardiff and the Vale Parents’ Federation is a charity run by parents and carers of children and adults with learning disabilities who live in Cardiff and the Vale of

Glamorgan. It is run by parents, for parents who understand the difficulties that families and lifelong carers face.


  • Where YOU stand
    Where You Stand is an information guide for parents, carers, disabled children and adults with learning disabilities in Cardiff and the Vale of Glamorgan, written by carers for carers.


Caring for an older person:

  • Royal Voluntary Service
    Royal Voluntary Service volunteers provide practical support and companionship to help people get the best out of life by helping older people stay active and connected to their local community. With volunteer run Social Clubs and Activities, exercise classes and hobby groups, Lunch Clubs and Community Cafés.


  • Independent Age
    Independent Age can provide you and your family with clear, free and impartial advice on the issues that matter: care and support, money and benefits, health and mobility as well as offering regular friendly contact and a strong campaigning voice.


Mental Health and Well-being Support:

  • Stepiau
    Stepiau is a service developed by the Primary Mental Health Support Service (PMHSS) for Cardiff and the Vale of Glamorgan. Stepiau primarily provides accessible self-help resources and links to local services to promote mental well-being.



  • Mind in the Vale
    Mind in the Vale of Glamorgan is a charity that works with and for people with mental health problems, their carers and supporters.


  • Solace – Cardiff and Vale UHB
    Solace is a service within Cardiff & Vale UHB and is supported by Cardiff & Vale Health Charity to provide support to carers and those diagnosed with dementia, depression or severe later life mental illness, with the aim to help prevent admission to hospital and deterioration in relation to being in hospital.


  • Cardiff and Vale Action for Mental Health (Cavamh)
    Cavamh is an umbrella organisation working with voluntary sector groups with an interest in mental health, mental health service users and carers. The link provides information and contact details for organisations that provide services in Cardiff and the Vale of Glamorgan.


Substance Misuse:

  • Integrated Family Support Team Cardiff and Vale (IFST)
    Supporting the needs of vulnerable families in crisis across Cardiff and the Vale of Glamorgan. IFST help support families who are having problems with substance misuse which has an impact on the welfare of children. IFST work with families through referrals from Social Services where a child is affected, or directly with families interested in getting help and support for a loved one they know through the CRAFT Programme.

Young Carers:

If you are under the age of 18 and looking after someone who may have a physical or mental illness, disability, a learning disability or a drug or alcohol problem you can visit the Carers’ information pages for help with education problems, bullying, isolation, health and emotional distress.

Click here if you live in Cardiff

Click here if you live in the Vale of Glamorgan


  • YMCA
    YMCA Cardiff aims to offer a range of high quality services across Cardiff and the Vale of Glamorgan by working in partnership with a range of organisations and other YMCAs in Wales. The link below will provide contact details for the Young Carers Projects being organised by the YMCA.


Training for Unpaid Carers:

  • St Johns Wales
    St John is a major international charity which provides first aid, health care and support services. Organisations provide a variety of services in their countries. Each has developed its own specialised activities to meet the particular needs of the communities it serves. These services include quality first aid care and training, ambulance services, community health care, and programmes for the training and development of young people.


  • Digital Communities Wales
    If you have any trouble, or are unfamiliar with, using computers Digital Communities Wales can help you gain valuable digital skills allowing you to access information, services and jobs.Digital Communities Wales training


  • The Open University
    If you would like to gain a qualification to help you with your caring skills the Open University has a wide range of services available to support carers and has flexibility that allows students to fit the course around their needs.Alternatively if you are a student who is a carer there are services available to help you.


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